At BEING WELL, we are committed to providing our customers with high-quality medical products and ensuring your satisfaction. If you are not entirely satisfied with your purchase, we’re here to help. This Return Policy outlines the process for returning products purchased through our website, [Website URL].
1. General Return Policy
Eligibility for Returns:
- Products must be returned within [7 days] from the date of delivery.
- Items must be unused, unopened, and in their original packaging.
- A receipt or proof of purchase is required for all returns.
Non-Returnable Items:
- Prescription Medications: Due to safety regulations, we do not accept returns on prescription medications unless there is a manufacturing defect.
- Opened Medical Devices: We cannot accept returns on medical devices that have been opened or used unless they are defective.
- Personal Care Items: Products such as creams, lotions, or other personal care items cannot be returned if opened or used.
- Defective or Damaged Items: If you receive a defective or damaged item, please contact us immediately at [Contact Email/Phone Number] with photos and details of the issue. We will arrange for a replacement or refund as appropriate.
2. Return Process
Initiating a Return:
- To initiate a return, please contact our Customer Service team at 9081531531 with your bill number and details of the product you wish to return.
Return Authorization:
- Once your return request is approved, you will receive a Return Authorization Number (RAN) and instructions on how to send your item back to us.
Return Shipping:
- Customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping method to ensure your return is received.
Return Address:
[Your Company Name]
[Return Address Line 1]
[Return Address Line 2]
[City, State, Zip Code]
[Country]
3. Refunds
Refund Processing:
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
Approved refunds will be processed within [2-3 days] and automatically applied to your original payment method.
Non-Refundable Fees:
- Shipping fees and any handling charges are non-refundable unless the return is due to our error (e.g., wrong or defective product).
4. Special Considerations for Medical Products
Temperature-Sensitive Items:
- Returns for temperature-sensitive items are only accepted if they arrive in a damaged or defective condition. We cannot accept returns for temperature-sensitive items that have been improperly stored by the customer.
Controlled Substances:
- Returns for controlled substances are strictly regulated and may not be accepted unless there is a documented issue.
5. Contact Us
- If you have any questions or concerns regarding our return policy, please contact us at:
Email Address : beingwellsk@gmail.com
Phone Number : 8866485034